HVAC Tech Complete
Privacy Policy & Refund Policy
Last updated: 12/4/2025
Privacy Policy
1. Business Information
HVAC Tech Complete
2703 Forest Knoll Dr
Sarasota, FL 34232
Phone: 1-800-993-1284
Email: [email protected]
2. Information We Collect
We may collect the following information from clients, prospects, and website visitors:
Contact Information
- Name
- Email address
- Phone number
- Mailing or business address
Payment Information
- Payments processed securely through Stripe and PayPal.
- We do not store full credit card details on our servers.
Tracking & Technical Information
- Cookies, analytics data, and browsing behavior collected through Google Analytics and similar tracking tools.
CRM & Coaching Information During coaching, consulting, or on-site sessions, we may collect internal business data the client voluntarily provides, including:
- Sales numbers
- Internal process documentation
- Operational metrics
- Any other data the client makes available to assist with consulting or coaching services
This information is kept confidential and used solely for delivering agreed-upon services.
3. How We Use Your Information
We use collected data for:
- Scheduling calls and coaching sessions
- Billing and payment processing
- Delivering digital products and training programs
- Sending newsletters, updates, and promotional content (opt-out available)
- Improving website content, user experience, and service offerings
4. Third-Party Services
Your information may be shared with trusted third-party providers only as necessary to operate our business:
- Stripe (payment processing)
- PayPal (payment processing)
- FluentBooking (scheduling and appointment management)
- Google Analytics (website analytics and traffic tracking)
Each third-party provider maintains its own privacy and data security policies.
We do not sell, rent, or trade your personal information.
5. Data Security
We take reasonable security measures to protect your information, including encrypted connections and secure storage systems. However, no digital transmission or storage system is 100% secure, and we cannot guarantee absolute security.
Refund Policy
1. Digital Products (Courses, Training, Downloads)
Digital training products generally offer a 60-day refund window, aligned with industry standards such as ClickBank.
Refunds are granted based on the following:
- The customer must request the refund within 60 days of purchase.
- Abuse of the refund system may result in denial of future purchases.
- HVAC Tech Complete reserves the right to deny refunds in cases of excessive or repeated refund requests.
2. Coaching & Consulting Services
Coaching services are highly customized, time-intensive, and provided either on-site or remotely. As such:
- There is no implied or automatic refund for coaching.
- Refunds are handled case by case at the sole discretion of HVAC Tech Complete.
Cancellation Policy for Coaching
- Full or partial refunds may be available only when the client cancels at least 30 days before a scheduled 3-week on-site coaching block.
- Cancellations made within 30 days of the scheduled start date may not be eligible for any refund.
Missed Appointments
- Missed appointments forfeit the paid amount.
- Rescheduling must be completed through our booking service (FluentBooking).
- Exceptions may be granted at our sole discretion.
Travel Expenses
- Travel costs for on-site coaching are paid upfront and are non-refundable.
3. Subscriptions (If Applicable)
If any subscription plans are offered:
- Clients may cancel at any time.
- Billing cycles already paid for may not be refunded unless required by law.
- Access remains active until the end of the current billing period.
4. Contact for Refunds or Questions
For any questions regarding refunds, billing, or policies, contact:
Email: [email protected]
Phone: 1-800-993-1284
Policy Updates
We may update this Privacy & Refund Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
By using our website or services, you agree to the terms outlined in this policy.